Shipping policy

SHIPPING POLICY

Last updated: July 27, 2026

ORDER PROCESSING

Orders are generally processed within 2 to 5 business days.

During product drops, launches, holidays or periods of high demand, processing may take up to 7 business days.

Business days do not include weekends or statutory holidays.

Processing time is separate from carrier transit time.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping services, rates and estimated delivery times are displayed at checkout based on the delivery destination.

Delivery estimates begin once the order has been shipped. All delivery dates are estimates and are not guaranteed.

Broken Standard is not responsible for carrier delays, weather disruptions, customs processing, labour disruptions or other circumstances outside our reasonable control.

TRACKING

When tracking is available, a shipping-confirmation email will be sent after the order has been dispatched.

Tracking information may require up to 48 hours to update after the carrier receives the shipment.

PRE-ORDERS

Products identified as pre-orders will ship according to the estimated timeframe displayed on the product page.

If an order contains both available and pre-order items, the entire order may ship together when the pre-order item becomes available unless otherwise stated.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address.

Contact support@brokenstandard.ca immediately if an address needs to be changed.

Address changes cannot be guaranteed after an order has entered processing or been shipped.

Broken Standard is not responsible for delivery issues caused by an incorrect or incomplete address submitted by the customer.

RETURNED OR REFUSED PACKAGES

If a package is returned because of an incorrect address, failed delivery attempt, refusal or failure to collect it, the customer may be responsible for the cost of reshipping the order.

If a refund is approved instead, original shipping charges and return-to-sender fees may be deducted where permitted by law.

LOST, STOLEN OR DAMAGED PACKAGES

Contact studio@brokenstandard.ca if tracking has not updated for an extended period or if the package appears to be lost.

We will assist with submitting a claim to the carrier when appropriate.

If tracking shows that an order was delivered but it cannot be located, check with household members, neighbours, the building reception area and the carrier before contacting us.

Contact us promptly regarding packages that arrive visibly damaged and include photographs of the package and product.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage fees and other charges imposed by the destination country unless checkout states otherwise.

These fees are not controlled by Broken Standard and are not included in the product or shipping price unless expressly stated.

CONTACT

Shipping questions can be sent to:

studio@brokenstandard.ca
Broken Standard
Québec, Canada