Refund policy
RETURN & REFUND POLICY
Last updated: July 27, 2026
We want you to be satisfied with your Broken Standard order.
RETURNS
You may request a return within 14 days after your order is delivered.
To qualify for a return, the item must be:
• Unworn and unused
• Unwashed
• Free from stains, odours, pet hair or damage
• Returned with all original tags and packaging
• Accompanied by proof of purchase
To request a return, contact support@brokenstandard.ca with your order number and reason for the return.
Returns sent without prior approval may not be accepted. Once approved, we will provide return instructions and the appropriate return address.
RETURN SHIPPING
Customers are responsible for return-shipping costs unless the product arrived damaged, defective or incorrect.
Original shipping charges are non-refundable unless required by law or the return resulted from an error by Broken Standard.
We recommend using a tracked shipping service. Broken Standard is not responsible for returns lost during transit.
EXCHANGES
Size and colour exchanges are subject to availability.
Because Broken Standard releases products in limited quantities, we cannot guarantee that a replacement item will be available. If the requested replacement is unavailable, an eligible refund will be issued instead.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Inspect your order when it arrives.
Contact support@brokenstandard.ca within 7 days of delivery if your item is damaged, defective or incorrect. Include your order number and clear photographs of the issue.
If the claim is approved, Broken Standard will provide a replacement, repair or refund, as appropriate.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Gift cards
• Items marked “Final Sale”
• Items that have been worn, washed, altered or damaged after delivery
• Items missing their original tags or packaging
Sale items are returnable unless they were clearly marked “Final Sale” before purchase.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund was approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Broken Standard is not responsible for delays caused by banks or payment providers after a refund has been issued.
ORDER CANCELLATIONS
Contact studio@brokenstandard.ca as soon as possible if you need to cancel or modify an order.
We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
LEGAL RIGHTS
Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.
CONTACT
Questions regarding returns or refunds can be sent to:
studio@brokenstandard.ca
Broken Standard
Québec, Canada